Quality Improvement – AFU (Application Fulfilment Unit)
3 months
Role: Quality Analyst
Built a scoring-based calibration tool, improving audit accuracy by 40%.
Automated call sampling and reviewer tagging, increasing daily audit coverage by 60%.
Standardized compliance and reduced quality errors in application verification.
Skills Used
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Quality Control
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Rule-Based Automation
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Risk Mitigation
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Compliance Monitoring
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Performance Auditing